Frequently Asked Questions (FAQ)
OOB Creative will need a brief from you to determine branding objectives, brand values, desired customer perceptions, target market and competitors. Based on the brief, we will present the visual references to you in order to understand your aesthetic expectations, if necessary.
You are required to provide all the detailed information in order for us to perform the services as described in the invoice. OOB Creative shall not be liable for any late submission of raw materials or images from you.
Information that you will provide during the initial brief will definetly speed this process up.
OOB Creative shall not be responsible and/or liable for any color shift that occurs in conversions from RGB to CMYK color modes. You should set your artwork to print with fonts transformed into outline and colour profile set to CMYK.
Once a job is complete, you will receive a shipment confirmation via WhatsApp or Email once your order has shipped containing your tracking number(s), if it is shipping directly to you. The tracking number will be active within 24 hours.
Holidays do affect turnaround times. Please allow additional days in transit for delivery.
If you received your order damaged, first of all kindly contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our printing production which uses gang run printing is subject to a 10% color variation. OOB Creative wishes to draw attention to you as it cannot attained in a gang-run format in the event the job is color critical.
Once a full payment or deposit is made, it is non-refundable and we has the right to forfeit such deposit in the event you refuse and/or cancel the services and/or contract.
If a project is cancelled or postponed, all monies paid are retained by OOB Creative and if applicable, a fee for all work completed beyond what was already paid for shall be paid by you.